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Viono Connect is great, we have a website builder where the demand for support is quite high.

Instead of panicking we signed up with Viono Connect and now we are finding that managing those support demands is easier than we thought it would be.
Gallereo
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Gallereo

Gallereo is a website builder for artists and photographers. They provide a comprehensive system for the building of either straightforward portfolio websites or fully ecommerce functional sites for the sale of artwork and photographs.
 
Gallereo required a help desk system for a very small group of agents with ticket and issue tracking being a main point. With Viono Connect Gallereo have been able to manage their incoming customer support and more easily identify repeat issues across the board and therefore work to improve these areas of their service. 
 
Threaded tickets have also meant that Gallereo are able to keep a conversation log with each customer to ensure that all issues are dealt with and that communication is consistent and timely. 
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