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EuropeanTenders, Public Sector Tender Alert Service
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EuropeanTenders are an alert service provider, focused on public sector tendering in the EU. Their customer base is made up of anything from SME's to blue chip corporations who use the EuropeanTenders service to stay up to date with higher value tender opportunities that are published in the Official Journal of the European Union.
A key part of the daily running of EuropeanTenders is answering questions about what the service has to offer and dealing with queries to help subscribers to get the absolute most out of their subscription.
EuropeanTenders have been using the Viono Connect help desk for a number of months now, and have reported that the time spent on the job of responding to questions about the service itself has more than halved since they have had the ability to send out pre-formed responses to relevant questions. They also reported that being able to monitor ticket status and having the ability to track the most common questions or issues has really had an impact on how they run the business and present the service to their customers. 
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