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Pricing and Payment

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Home / FAQs / Pricing and Payment

Pricing and Payment

1. Is there a free trial available?
Yes! Every account comes with a 30-day free trial so that you can try before you buy. We are confident that you will like what you see. 

2. Can I upgrade if I need to?
Absolutely. You can upgrade at any time directly from your account, or if you would like to discuss anything with us first, please get in touch and we can upgrade your account for you.

3. Can you explain your pricing?
Sure! We offer 3 basic help desk packages, one if you require 3 agents or less, one for 10 agents or less and one for 100 agents or less. Each of these packages is priced incrementally, so our basic package is just £15 per month, our regular package is £25 per month and our advanced is £45 per month. If none of these packages are suitable, then sign up for our bespoke solution. We can discuss your needs and decide on a help desk solution that works for you at a price you are happy with.

4. How can I make payment?
When you sign up for Viono Connect, you won't be asked for your payment details as you are entitled to a free trial of the service. Once the free trial is over, then you will be asked for your payment details. You can pay by Paypal, Google Checkout or Credit Card. We can set you up on a recurring payment scheme so that you don't have to think about it on a monthly basis.

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