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Your Viono Connect Help Desk

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If you need to get in touch with us, please fill out the form below and someone will be in touch right away.
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Viono Connect is great, we have a website builder where the demand for support is quite high.

Instead of panicking we signed up with Viono Connect and now we are finding that managing those support demands is easier than we thought it would be.

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Home / FAQs / Your Viono Connect Help Desk

Your Viono Connect Help Desk

1. How much technical knowledge do I need to use your help desk?
You don't need any technical knowledge! If you can do all of the basics on a computer and browse the web, you can use the Viono Connect help desk. 

2. How long will it take to get my help desk up and running?
When you sign up to Viono Connect, your help desk can be online in a matter of minutes. We will email your log in details to you, then all you have to do is log in and add your personal settings. 

3. Is there a free trial available?
Yes! Every account comes with a 30-day free trial so that you can try before you buy. We are confident that you will like what you see. 

4. Can I upgrade if I need to?
Absolutely. You can upgrade at any time directly from your account, or if you would like to discuss anything with us first, please get in touch and we can upgrade your account for you.

5. Is there a limit to the number of agents I can have?
Your agents are the people who will have an account at your help desk in order to answer support queries. The number of agents you can have is limited by the account that you sign up for. If you need more agents as your business grows, you can simply upgrade your account. 

Call us on 0800 408 3828
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