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SourceGuardian is nothing without its support desk. Viono Connect brought new solutions to the table for us and helped improve the way that we work with our customers.
SourceGuardian, PHP Encoder Software

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Sign up to Viono Connect now, and start managing your support tickets effortlessly.
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Getting started with Viono Connect

Setting up a brand new help desk is very straightforward. With no software to install, all we need to do is create an account for you and get your support traffic flowing in the right direction.
We have already researched and implemented email best practices within the system, so you don't have to think about it.
Customise your help desk and make it 100% your own.
Let Viono Connect become your personal battle arena in
the fight for good customer service.

Get organised and stay organised

Managing your tickets is quick and efficient. Ticket threads help you keep track of individual issues and every ticket has status tracking to make sure no-one gets left behind.
Viono Connect makes easy work of assigning tickets to the right people and allowing your colleagues to stay up to date on what is happening with any given problem.
Does the same issue keep coming up? Create a pre-formed response that lets you answer those tickets fast and effectively.

Make life easier for your customers

Your help desk is the portal to your customers, so make it easy for them to get in touch with you.
Autoreponders let your customers know that you are there and that you will be dealing with their request quickly.
Pull together a knowledge database from support requests that let you improve your business for your customers.

Make a success of customer support

Any business that fails at customer support, will fail as a business. Viono Connect is here to make sure that you aren't counted amongst those businesses. 
Viono Connect makes it quick and easy to deal with customer support tickets and encourages an atmosphere of professionalism and care around your business. 
Don't let your customers or your business down, try a free trial with Viono Connect and find out what we have on offer first hand.
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